Refund policy

At Neighbor Pet Food, we stand behind our food. If something isn't right, we'll make it right. Here's how it works.

When we'll refund or replace

• Quality issues — If your food arrives damaged, spoiled, or defective, email us within 7 days of delivery with a quick description and a photo.
• Wrong or missing items — If you get the wrong product or an incomplete order, let us know within 7 days of delivery and we'll fix it.
• Won't-eat guarantee — If your dog turns their nose up at it, we'll offer a one-time refund or store credit on your first order, as long as you reach out within 7 days of delivery.
• Bought from a retailer? — Please follow that store's refund policy. But if something's wrong with the food itself, reach out to us directly — we want to know.

What we can't refund

• Requests made more than 7 days after delivery
• Food that's been fully consumed
• Food that wasn't stored properly (left out of the fridge or freezer)

How to request a refund or replacement
Email hello@neighborpetfood.com with your order number (or proof of purchase), a photo of the issue if there is one, and a quick note on what happened. No need to ship anything back — a photo is enough. We process refunds within 5–7 business days to your original payment method or as store credit.

Thanks for trusting us with your dog. We don't take it lightly.