Refund policy
At Neighbor Pet Food, we stand behind the quality and freshness of our products. If you are not completely satisfied with your purchase, we are happy to offer a refund or replacement under the following conditions:
Eligibility for Refunds or Replacements
- Product Quality Issues – If your product arrives damaged, spoiled, or otherwise defective, please contact us within 7 days of purchase with a description of the issue and a photo for verification.
- Incorrect or Missing Items – If you receive the wrong product or an incomplete order, notify us within 7 days of delivery so we can correct the issue.
- Satisfaction Guarantee – If your pet refuses to eat the food, we offer a one-time refund or store credit on your first purchase if you contact us within 7 days of purchase.
- Retailer Purchases – If you purchased our product from a retailer, please follow their refund policy. However, we encourage you to reach out to us directly if you have any concerns.
Non-Refundable Situations
- Purchases made more than 14 days ago
- Products that have been fully consumed
- Items that were improperly stored (e.g., left unrefrigerated/frozen)
How to Request a Refund
To initiate a refund or replacement, please email hello@neighborpetfood.com with:
- Your order number or proof of purchase
- A photo of the product issue (if applicable)
- A brief description of the concern
We process refunds within 5-7 business days to the original payment method or as store credit.
Thank you for trusting Neighbor Pet Food—we appreciate you and your pets!